From Hedge Funds to Helping Hands: Neal Goss on Dignity-First Home Care

Ben sits down with longtime friend and founder of Lakeshore Helping Hands, Neal Goss, to explore what great non-medical caregiving really looks like and why it can restore independence for clients while easing stress for families. Paralyzed at 15 after a hockey accident, Neal has relied on caregivers for 25 years. That lived experience shaped his system for recruiting, interviewing, and training caregivers around what matters most: empathy, reliability, clear boundaries, and a relationship grounded in mutual respect.

Together, they unpack:

• The difference a dignity-first caregiver makes in daily life and family dynamics
• How to vet agencies and individual caregivers (green flags vs. red flags)
• Why values and communication often matter more than résumés or prior tasks
• Lessons learned the hard way (and a few humorous missteps) about keeping professional lines intact
• Neal’s purpose-driven leap from finance to entrepreneurship to help others avoid common pitfalls

If you’re navigating care for an aging parent, living with a disability, or building a caregiving team, this conversation offers practical takeaways and a hopeful blueprint for better support at home.